ZUPPS Helensvale is great!

I really want to tell this experience. I met a great sales person ever! His name is Mr Tony Patmore, an assistant manager at Zupps Helensvale on the Gold Coast.

I was thinking to buy a new car, either Toyota Yaris or Suzuki Swift. On the first day of my car hunting, I went to Toyota Grand Motors Southport. A sales person was not friendly at all, they were too proud of themselves. I know Toyota cars are the best products in Japan but bad customer service often takes such value away. The male sales person kept talking as if he gets drunk with his knowledge. I even did not look at him at all but he did not stop talking. I think he never realised that I was bored.

Anyway, I could not get information I wanted to know: the price of trade-in. Therefore, I could not estimate how much I had to prepare. I left the place with disappointment.

On the second day, I went to Zupps Southport. This is the place I got my car, Toyota RAV4 (second-hand). When the last time I went there, people gave me the price for trade-in so that I could organise my budget. I expected to get the information. However, people were completely different. I could not get information again. People were not friendly, made themselves look busy, and just talked about how I can pay for a new car. I left there with another disappointment.

Why? Is it because I am a woman? Asian? or visited alone?

In contrast, Zupps Helensvale was totally different. All people (ALL!!) were friendlily said hello to me. A sales person (Tony) came to talk to me. "I am just thinking to buy a Suzuki Swift or Toyota Yaris". I was honest. Tony was not bossy at all. He did not put pressured on me either. "Please do a test-driving, I will bring a key". He was friendly but also showed respect. After the test-driving, I was happy with Swift. Not exactly. I was happy with Tony's attitude. "I want to know how much my car will be". This was the critical part at everywhere except this place. Tony answered, "No problem, I will give the price for you, have a coffee and please wait here". I finally got the information I wanted from Tony.

Tony also tried to understand why I looked unhappy. He was very professional and experienced, however, he did not show off such things. What he did was showed respect and empathy. Reliability appeared from him. At the end of conversation, Tony introduced a senior manager to me. This manager was also very wonderful. He talked how much I can trust Tony and how people in the place have the same service standard. That was all. The manager did not talk about himself at all but about his people.

I think I will definitely buy a Suzuki Swift from Tony and therefore from Zupps Helensvale. Services after purchase ("After-Service" in Japanese) was also clearly explained. "Let us look after", Tony said.

You can mention my name "Kay", as a Japanese woman working and studying at Griffith University, who purchased a Suzuki Swift when you buy a car from Tony. Perhaps you can have a better deal, I bet! He will definitely help you.
(This will be effective after Monday afternoon since I will go there then)